These Purchase Conditions together with the Legal Notice and the Privacy Policy regulate the sale of the services and products offered by Lincoln Silva (My Premium Concierge) and its Clients through the website (hereinafter, the “Website”).

These General Conditions have been prepared by the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws and Law 7/1996 on the Regulation of Retail Trade.

The validation of the order by the Customer expressly implies knowledge and acceptance of these Purchase Conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by the Web constitutes proof of the set of transactions carried out between My Premium Concierge and its Clients.

1. GENERAL CHARACTERISTICS OF THE PRODUCTS

Through the Web, My Premium Concierge makes available to its Clients the sale of tourist experiences as well as the sale of VIP cards for certain events.

The scope and characteristics of the contracted services are those set out in these Conditions of Sale, on the Website and in the order and payment confirmation emails sent by My Premium Concierge to Customers.

2. PROCEDURES FOR THE CELEBRATION OF THE ORDER

To place an order it is necessary to connect to the Web and create a personal account, in the "Registration" section, filling in the electronic form with your name, username, password and e-mail address. The form fields marked with an asterisk (*) are mandatory, the others are optional.

The Client will then receive a registration confirmation message and instructions to access the Website at the e-mail address provided. From this moment on you will be able to select the products of your interest and make the purchase.

After selecting the products of interest, adding them to the Cart, the Customer must press the "Confirm" button. At this time the Customer will have access to a summary of the shopping cart, with a breakdown of the chosen products and the total price. If the Client is satisfied with the information provided, he must press the "Confirm" button again.

Next, we will ask the Client to identify himself with his email address and password, or to create a user account if he had not previously created one. The Client must also inform the delivery address, the billing address and any other comments that the Client deems appropriate.

Once the delivery address has been chosen, the means of transport in which it will be carried out will be shown on the screen. At this time, the Client must accept these Conditions of Sale. It is important that the Client reads and understands each of these clauses. If the Client does not agree with one or any of the clauses of the Purchase Conditions, he should not advance in the purchase process.

Finally, the Client must select the payment method: credit card, PayPal or bank transfer. If the Client chooses to pay by credit card, they will be redirected to a secure external payment gateway of the BBVA entity. When you choose to make a transfer, you will be informed of the account number.

Once the payment is confirmed, the Client will receive an email confirming the receipt of the payment and will be able to view and print a document justifying the purchase made.

During the registration procedure and later, by accessing their user account, the Client will have the possibility to correct errors in the introduction of their data. To correct errors after sending the form, the Client should contact Lincoln Silva (My Premium Concierge) by email info@mypremiumconcierge.com

Throughout the purchase process, the Client is guaranteed the security of information and personal data, since the Website is protected by the https: // protocol.

3. PRICE AND PAYMENT METHOD

The prices of the products and the taxes for each specialty will be those established on the Website for each product. All prices published on our website are with taxes included.

The Client may make the payment by bank transfer, PIX (Brasil), Cash Up to 1000,00€ (Spanish Residents) and 10.000€(Out of EU Residents) PayPal or credit or debit card. When the Client chooses to make the payment by credit card, they will be redirected to a secure platform, where they can enter their bank details. When you choose to pay by transfer, the Customer must make it up to 48 hours after confirming receipt of the order. After this period without the payment being made, the order will be automatically canceled.

4. FORM, EXPENSES AND DELIVERY PERIOD

E shipping of orders made through the Web is done by mail. The products are sent to the address that the Customer has indicated at the time of ordering. The contracting of services is allowed throughout the international territory. Transportation costs, when applicable, are included in the price.

The maximum delivery time is 20 days. If My Premium Concierge is unable to send the contracted products within the indicated period, it will notify the Client of this circumstance, informing them of the new period in which they will be available. When the new delivery period is extended for more than 15 business days, the Customer will have the possibility to rescind the order and request that the amount of the product be reimbursed if he had paid for it. In this case, My Premium Concierge will return the amounts paid as soon as possible, within a maximum period of 14 (fourteen) days after the Client had requested the refund, by the same payment method initially chosen.

In the event that the Client detects a problem at the time of delivery of his order (damaged packaging, missing or damaged products), he should contact our Customer Service department by e-mail via the e-mail info @ mypremiumconcierge. com within the first 24 hours of receipt.

5. RIGHT OF WITHDRAWAL

The Customer may withdraw from this contract without having to allege just cause within a period of fourteen (14) calendar days from the date on which the product is received. For this, the Client must notify My Premium Concierge of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form that appears at the end of these Purchase Conditions, although its use is not mandatory.

My Premium Concierge will have a maximum period of 14 (fourteen) calendar days from the withdrawal to return to the user all the sums received, charging the user with the direct return costs only when they make the shipment by a delivery method other than the mode less costly ordinary delivery offered by My Premium Concierge.

In order for the right of withdrawal to be processed correctly, the Customer must return the product in perfect condition, so that it does not suffer any type of depreciation in its value, and within the established period.

If any of the services provided by My Premium Concierge has been made in accordance with the specifications of the consumer and user, being this service or final product purchased clearly elaborated in a personalized way according to the specifications of the client / user, the aforementioned right of withdrawal will not be applicable, in accordance with article 103 of the General Law for the Defense of Consumers and Users.

6. REFUND OF AMOUNTS PAID

When the Customer is entitled to a refund of amounts paid, the refund will be made through the means of payment used in the purchase.

My Premium Concierge will not refund the amount or make any reshipment until the receipt and status of the item to be returned or exchanged has been verified. Once the correct status of the returned product has been verified, My Premium Concierge will proceed to refund the amount within a maximum period of 14 (fourteen) days. Also, all reservation, cancelled 90 days in advance, will be charged 10% of Full ammount, 60 days in advance, will be charged 25% of Full Amount, 30 days in advance, will be charged 50% of Full Amount, 15 days in advance, will be charged 90% of Full Amount, 0 to 7 days in advance, will be charged 100% of Full Amount.

7. GENERAL INFORMATION

My Premium Concierge will archive the electronic document in which the order / purchase is formalized. The Client may request a copy of it by contacting our Customer Service department by email info@mypremiumconcierge.com

The order and the documents related to the purchase of the products may be made in Spanish and English. In case of doubt or contradiction, the Spanish version will prevail over the others.

8. CUSTOMER SERVICE

Clients may direct their doubts, complaints or claims to My Premium Concierge by post, email or through the telephone number provided on the Website. My Premium Concierge is committed to offering a response to the Client in the shortest possible time.

9. APPLICABLE LAW AND JURISDICTION

These Purchase Conditions are governed by Spanish law. The parties submit for the resolution of conflicts derived from this contract to the courts and tribunals of the consumer's domicile.

Withdrawal form

(You only have to fill in and send this form if you want to withdraw from the contract)

- For the attention of Lincoln Silva (My Premium Concierge), with address in Barcelona, C / de la Ciutat de Balaguer, 38, 2º-2ª - CP 08022:

- I hereby inform you that I am withdrawing from my contract of sale (order):

- Hired on date:

- Name of the consumer and user:

- Domicile of the consumer and user:

- Date